RETURNS & REFUNDS POLICY
Note: Applies ONLY to products purchased directly from GARMONT INTERNATIONAL N.A., Inc. If your product was purchased through Amazon or another retailer, please reach out to them directly.
If you have purchased a product directly from GARMONT INTERNATIONAL NA, Inc., you may return it to us for a complete refund of the purchase price (NOT including shipping fees) if the product is in factory fresh condition* and returned within 30 days of purchase.
Please Note: We will not accept any items which are worn, have been used or fall outside of the 30-day period.
To issue a refund, the item(s) must be in factory fresh condition* and returned in the original product packaging. Original tags must still be attached. Repackaging fees will apply if the original product packaging is damaged.
If the product is not returned in factory fresh condition, no refund will be given, and the product will be sent back.
*Factory Fresh Condition - For an item to be considered factory fresh, it must never have been worn or used in a way that would contaminate it with chalk/dirt/etc. The item must show absolutely zero signs of wear and tear. The item must be returned in the same condition received by GARMONT INTERNATIONAL, including the original product packaging and tags.
HOW TO RETURN A PURCHASE
You have 30 days from when you purchased the item to complete the online return procedure and request a refund (excluding return delivery costs). Returned items will be refunded provided they are intact, have not been used, damaged or washed, and have the original product labels still attached to the product as well as the original box and packaging.
Items returned incomplete, worn, damaged or dirty for reasons that are attributable to you will not be refunded and will not give rise, under any circumstances, to a credit equal to the price of the item originally purchased.
HOW TO REQUEST A RETURN
If you want to submit a return request, you must complete the online procedure by following the steps below:
• Log in to your reserved area, go to the order details, and click “Request return”
• Indicate the reason for the return
• Click “Request return”
Once all the steps have been completed, a confirmation email will be sent to the address you provided, and your return request will be processed by one of our operators.
Please note that the procedure described above is mandatory. Requests submitted after the 30 day deadline or through other means will not be considered.
EXCHANGE REQUEST: We are currently unable to process a direct exchange. You will need to return the item(s) you want to exchange and place a new order for the replacement items. A credit for the original purchase will be processed after it is received at our warehouse.
REFUND: If the product received is not what you wanted, you can return it and request a refund using the same method of payment used at the time of purchase.
The refund will only be issued once the condition of the returned product has been verified. You will be reimbursed only for the purchase price, excluding any shipping and return costs.
HOW TO SHIP THE PRODUCT TO US
After we have accepted your return request, you can send the product by courier or postal service to the following address:
Distrilogik US, LTD
C/O Garmont North America
2351 US Highway 130
Dayton, NJ 08810
Please remember that you must correctly compile the online return request before sending the product back to us.
Please note: we recommend that you keep the tracking number of the shipment as it is the customer who is responsible for the return.